Contact XM & XM.Market
XM.Market provides educational content and guidance about XM. For account-specific questions, deposits, withdrawals or complaints, you should always contact XM through its official support channels. This page explains the difference and shows you where to go for each type of request.
Who to contact for which issue?
XM and XM.Market play different roles. XM is the trading provider and handles all account, platform and funding support. XM.Market is an educational and affiliate site that explains how XM’s products, fees and risks work in practice.
XM – trading & account support
For live accounts, deposits and withdrawals, platform issues, KYC, complaints or regulatory matters, you should contact XM directly via its Help Center, live chat, phone or email.
XM.Market – education & feedback
Use the XM.Market contact form for questions about our guides, website feedback, affiliate enquiries or suggestions on new topics you would like us to cover.
No account handling at XM.Market
XM.Market cannot view, modify or approve any XM client account. We do not process deposits, withdrawals or personal data for trading accounts.
How to contact XM official support
XM provides centralised support through its Help Center, email and live chat. The exact contact options and phone numbers may differ by entity and country of residence.
Help Center & live chat
Start from XM’s Help Center on the official website. From there, you can browse FAQs or launch live chat with the support team during trading days to get real-time assistance.
Email support
For questions that do not require live chat, you can email XM at support@xm.com. Include your account number and the XM entity you are registered with so the team can assist you faster.
Corporate address
One of XM’s group entities is incorporated in Belize with its office at No. 5 Cork Street, Belize City, Belize, C.A. Other entities operate from Cyprus, Australia, the UAE and other jurisdictions under their local regulators.
Important: XM does not offer its services to residents of certain jurisdictions, including the United States, Canada, Israel, Iran, North Korea and a few others. If you live in a restricted country, XM support may not be able to open or service a trading account for you.
How to contact XM.Market
Use this section when you want to reach the XM.Market editorial team – not XM client support. We cannot see your trading account or answer account-specific questions.
Website feedback & content
Send us a short message if you spot an error in our guides, want to suggest a new topic or have questions about how to interpret our educational content.
Partnerships & affiliates
If you are a partner, media outlet or community looking to collaborate with XM.Market, please mention your website, audience profile and how you would like to work together.
Contact form on this page
This contact form is the easiest way to reach our team. We aim to read every message, but response times can vary depending on the volume of requests and the nature of your question.
Contacting us and getting support – FAQs
Can XM.Market help me with deposits, withdrawals or verification?
No. XM.Market is an educational and affiliate site. We cannot access XM client accounts or handle any operational requests. For deposits, withdrawals, KYC or platform issues, please contact XM directly via its Help Center, live chat or support@xm.com.
Is this page official XM support documentation?
No. This page is prepared by XM.Market to help you navigate where to ask for what. It does not replace XM’s official support pages, legal documents or complaint procedures. Always rely on XM’s own website for binding information.
How fast will XM.Market reply to my message?
Response times depend on the number of messages we receive and the complexity of your question. For urgent account issues, it is always faster and safer to contact XM directly through live chat or email rather than waiting for XM.Market to reply.
What happens if I’m based in a restricted country?
XM does not offer its services in certain jurisdictions (such as the United States, Canada, Israel, Iran and North Korea). If you live in a restricted country, XM support may inform you that trading services are not available. XM.Market cannot override these regulatory restrictions.